In line with our desire to achieve maximum customer satisfaction, Banex E-plaza takes utmost care of product quality. All Items sold are by third party vendors.
Banex E-plaza does not give a direct refund for goods that are damaged or develop problems, however there would be a replacement by the vendor within 3-7 days of receipt of your order and if the product is under warranty a service center would be advised.
The Vendor would also give a feedback on when the new delivery would be done.
For better customer experience returns are made directly to the vendor by the buyer.Be assured that every product we offer for sale on our website are brand new, of genuine quality and complete with the full warranty of the Original Equipment Manufacturer.
Our Returns policy may vary slightly depending on the product. However,
‘Return’ is defined as the action of receiving from a buyer an item purchased from our website due to any of the following:
- item was defective
- item was damaged during the shipping process
- product(s) was missing from our own end
- wrong item(s) was delivered
We hereby, encourage our esteemed customers to review the listing before making a purchase decision.
You must return an item in the same condition as it was received, not used or altered in any way. You must also include, in the same condition as it was received:
- all original packaging such as boxes, bags, tags, etc.
- accessories such as cords and remote controls
- certificates, manuals, warranty, and rebate cards
- “free gifts” or bonus items
- all items included in a bundle
Exceptions for Returns:
There are certain scenarios where it may be difficult for us to support returns:
- It must be returned still in NEW condition (For electronic items, the seal must not be broken except for cases of manufacturers defect
- return request is made outside the specified time frame,
- anything missing from the package you’ve received including price tags, labels, original, packing, freebies and accessories,
- defective/damaged products that are not covered under the manufacturer’s warranty,
- product is damaged due to misuse,
- specific categories like underwear, lingerie, socks and clothing freebies,
- any consumable item that has been used or installed,
- products with tampered or missing serial numbers,
- fragile items, hygiene related items.
A non-defective product shall only be accepted, if a customer is requesting for an exchange. Products sold in a clearance sale are final and are not eligible for return. It needs to be returned alongside a filled RETURNS FORM.
Upon receipt, we will check and let you know whether the ordered product is eligible for return or not. We will replace or proceed with refund by bank transfer, if required within 3 to 5 working days. Kindly note that replacement cases are subject to availability of the product at the time of the return process.